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Associate Client Partner - Business Services (Sales or Customer Service)

Egham, United Kingdom
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Job Description:


What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

Associate Client Partner - Business Clients (Sales or Customer Service)

Location: United Kingdom – South West London - Egham – TW20 9AH

The opportunity:

The Associate Client Partner role is a service delivery position focused on client service and retention, rather than business development. In this role you will achieve world-class levels of client support, value-orientated usage, retention, and client loyalty, ensuring clients use and receive value from their purchased Gartner services.

The Associate Client Partner role provides a great opportunity to work with an international and dynamic team, delivering valuable insight to senior level clients in large organisations whilst developing your career in a fast growing organisation and gaining a very attractive salary package.

Key responsibilities:

  • Proactively build relationships with existing senior business clients over the phone to ensure that they are engaged and getting the highest return on their investment in Gartner.
  • Becoming a strategic partner to clients by keeping up to date with their key challenges and opportunities.
  • Drive continuous client usage of the services purchased by ensuring the connection of key business decisions and initiatives to Gartner expertise 
  • Being the main point of contact for any support clients require with their Gartner service.
  • Partner with Sales Executives to manage and retain client relationships and build client loyalty.
  • Understand and capture how the client measures value and ensure this is over delivered throughout the contract life-cycle.
  • Continually stay abreast of new product offerings

You are the right candidate for this role if you have:

  • Additional European language is an advantage 
  • Bachelor's degree AND/OR 1+ years’ work experience in an account management/ service role.
  • Proven ability to build strong client relationships with senior stakeholders. 
  • Evidence of over-achieving goals (top 20% performer)
  • Are goal orientated with positive attitude towards KPI's and targets
  • Excellent oral and written communication skills
  • Well defined prioritisation and organizational skills
  • Demonstrated intellectual curiosity/inquisitive nature
  • Demonstrated ability to work well in fast paced environment and to deadlines.

What we offer:

  • Opportunity to develop your career in the world’s leading IT Research and Advisory Company which has a track record and forecast of continuous double digit growth.
  • Competitive salary and bonus
  • Company benefits such as life insurance, private medical insurance (Vitality), attractive pension scheme, 25 days of holiday, cycle to work scheme and many other incentives
  • Working at Gartner’s EMEA headquarters located only 30 minutes by train from central London

Job Requisition ID:33267

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