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Client Success Specialist - Digital Markets

Barcelona, Spain
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Job Description:


What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We’re the world’s leading research and advisory company that steers clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you. 

Interested in learning more, view and register for any of our upcoming recruiting events here!

Gartner Digital Markets is a business unit within Gartner.  Our mission is to help small businesses make the right technology choices and find the tools they need to grow, optimize, and become more effective at what they do.  The business is comprised of three top brands—Capterra, Software Advice, and GetApp.  For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming.

What we are looking for:

The Client Success Specialist provides world-class, omni-channel support to our clients (software marketers and business leaders). This role is ideal for an all-star customer service professional who will support our Client Success Account Managers and our clients. As a member of the Client Success team, you will resolve incoming support tickets while ensuring all client needs are met with both speed and empathy.

What You Will Do:

  • Resolve incoming support tickets.

  • Address client needs while maintaining relationships with key accounts via phone and email.

  • Update and maintain account information, monitor campaign results and help drive performance for our existing clients

  • Accurately create reports on a daily, monthly and quarterly basis for some of our larger high-potential accounts.

  • Take ownership in your training and development by being proactive, asking questions and identifying areas for growth

  • Create, test, troubleshoot and activate integrations from our internal system to a client’s CRM system using a web-to-lead form and internal interface (Light coding experience is a nice-to-have but not a requirement to fulfill this function - training will be provided).

What you will bring to the team:

  • Bachelor's degree preferred, but not required.

  • 1-2 years of relevant sales or customer support experience.

  • Excellent communication skills, verbal and written with a high-level professionalism.

  • Strong organizational and time management skills, with ability to multitask.

  • Enthusiasm for helping and educating others.

  • Interest in marketing, business and technology.

  • Ability to speak and write in French or German fluently would be highly advantageous.

Check out our video to learn about who we are, and what we do:

vid.gartner.com/digitalmarkets

What we offer:

  • Limitless growth and learning opportunities.

  • A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

  • A chance to make an impact - your work will contribute directly to our strategy.

  • Frequent social activities such as movie night, laser tag, bowling, escape room, summer beach party, hiking & bbq, and more!

  • Modern approach to work - flexible hours, Friday afternoons free, remote work, and more.

  • New offices (to be inaugurated soon) close to Glòries and the beach in the fantastic, “innovation and tech” 22@ district of sunny Barcelona.

  • Fresh fruit, snacks, selection of teas, fair trade organic coffee and a fridge full of beer for our Beer O’Clock on Friday afternoons.

  • Relocation Assistance - a specialist to help you with all the appointments and paperwork.

What you will get:

  • Competitive compensation.

  • 23 days annual holiday, and additional days off for your birthday, 24th & 31st of December.

  • Private Medical and Dental Care.

  • Life and Disability Insurance.

  • Public Transport Subsidy.

  • Ticket Restaurant Card.

  • Childcare Vouchers (Ticket Guarderia).

  • IncentiFit - annual reimbursement for health-and-wellness-related activities.

  • Pension Scheme.

  • Tuition Reimbursement.

  • Employee Stock Purchase Plan.

  • Employee Assistance Program.

  • Gartner Gives Charity Match.

Who we are:

  • Action Oriented - Deliver fast, get great results. We embrace the vision, roadmap to success and the action it takes to make it happen.

  • Intellectually Curious - Seek to learn, love to teach. We’re humble and embrace respectful, radical candor with a mindset of ongoing professional and personal development.

  • Collaborative - One team, shared mission. We welcome feedback and understand the value of working together to accomplish more than what is possible individually.

Web:gartner.com/en/digital-markets
Careers:jobs.gartner.com/digital-markets

PLEASE NOTE:

- Applications must be submitted in English.

- A valid EU visa/passport is required for this position.

Explore diversity, inclusion and engagement at Gartner:

jobs.gartner.com/inclusion

#digitalmarkets

Job Requisition ID:50838

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