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Manager, Client Success

Austin, Texas
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Job Description:


What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

Gartner Digital Markets supports the technology needs of small and medium sized organizations. The business is comprised of three brands - Software Advice, Capterra and GetApp - who are the leaders in helping small businesses select the right software. For candidates exploring the technology space for their next opportunity, Gartner Digital Markets can offer the excitement of working for a start-up, balanced by the stability of a large established organization, and the opportunity to be on the front lines of innovation in a company that is growing and transforming. 

The Account Management team functions in a hybrid of customer relations, sales, and consulting to ensure that Gartner Digital Markets’ clients are successful with their efforts to generate leads and grow their businesses. We’re looking for a tenacious leader to coach and develop our team, as well as champion strategic initiatives that will make an impact on how we grow with our clients.

What you’ll do:

  • Individual coaching: 1:1s, call reviews, shadowing, performance reviews

  • Overseeing the training and on-boarding of new hires

  • Facilitate team training efforts and ongoing collaboration across departments

  • Improve team processes to foster continuous improvement of account growth and retention

  • Develop talent and curate moral to ensure individual Account Manager engagement and growth

  • Collaborate with tech and product teams on product feedback, updates, bug fixes, and new product launches

  • Collaborate with marketing on client collateral and education, new product notifications, etc.

What you’ll need:

  • Bachelor's degree preferred

  • 3+ years professional experience in an account management or client facing role

  • Proven leadership experience

  • Management experience a plus

Who you are:

  • Intellectually curious

  • Business minded

  • A great communicator

  • Helpful

  • Positive

  • Organized and efficient

  • An overachiever

  • Collaborative worker

  • Bias toward action

What we offer

  • A collaborative, positive culture. You’ll work with people who are as enthusiastic, smart and driven as you are.  You’ll be managed by the best too.

  • Limitless growth and learning opportunities. We offer the excitement of a fast-paced entrepreneurial workplace and the professional growth opportunities of an established global organization.

  • Outstanding compensation. We offer a competitive salary and generous benefits; including a robust time off allowance and great “perks”.

Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A.– Visit gartner.com to learn more.

#DigitalMarkets

Job Requisition ID:36943

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