Manager, Client Success - Digital Markets
What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We’re the world’s leading research and advisory company that steers clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.
About Gartner Digital Markets:
Gartner Digital Markets is a business unit within Gartner. Our mission is to help small businesses make the right technology choices and find the tools they need to grow, optimize, and become more effective at what they do. The business is comprised of three top brands—Capterra, Software Advice, and GetApp. For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming.
Learn more about our locations, leadership and teams at https://jobs.gartner.com/digital-markets.
The Client Success Manager's primary role is to attract, lead, coach, and develop a team of quota-bearing associates to drive revenue and retention for Gartner Digital Markets. Client Success Managers typically manage teams of 6-9 direct reports.
What You Will Do:
Achieve or overachieve financial and retention targets
Develop and execute strategy to achieve business results tied to overall sales strategy
Attract, grow, and retain top talent within the sales team
Drive high activity by conducting team prospecting sessions with direct reports
Ensure that each team member can develop and maintain C-level relationships
Provide leadership through effective communication of the global strategy
Coach and develop direct reports on a regular basis
Improve the team's success through effective leadership and mentorship
Take ownership for own professional growth and support the team's professional growth
What You Will Need:
3-5 years consultative sales experience in account management or client facing roles
Management experience strongly preferred
Demonstrated ability to lead, mentor and motivate sales associates
Strong business acumen, forecasting skills, influencing skills and interpersonal skills (to share knowledge with a team to support the growth strategy within sales).
Strong demonstration of intellect, drive, executive presence, sales acumen, handling others
Who You Are:
Action Oriented - Deliver fast, get great results. We embrace the vision, roadmap to success and the action it takes to make it happen
Intellectually Curious - Seek to learn, love to teach. We’re humble and embrace respectful, radical candor with a mindset of ongoing professional and personal development
Collaborative - One team, shared mission. We welcome feedback and understand the value of working together to accomplish more than what is possible individually
Who We Are:
Fortune World’s Most Admired Companies 2016, 2017, 2018, 2019 & 2020
Forbes America’s Best Employers 2018, 2019; Best Management Consulting Firms 2017, 2018, 2019
Human Rights Campaign Corporate Equality Index Best Places to Work for LBGTQ Equality 2018, 2019 & 2020
What We Offer:
Limitless growth and learning opportunities
Extensive medical, dental, and vision insurance
20+ PTO days plus holidays and floating holidays in your first year
401k with corporate match, Employee Stock Purchase Plan
Tuition reimbursement, charity match, and wellness and fitness allowance programs
A collaborative and positive culture – Your team will be as smart and driven as you
A chance to make an impact – Your work will contribute directly to our strategy
An inclusive and diverse company culture – We work with and celebrate talented employees from every walk of life and offer Employee Resource Groups (Women, Mosaic, Pride, Veterans) to learn from each other’s different backgrounds
Gartner is committed to diversity, inclusion and engagement across all aspects of our business. We foster an environment of exceptional professional development to ensure each of us can reach our full potential. This includes embracing diversity and actively removing barriers to support inclusion, engagement and growth at Gartner. Learn more at https://jobs.gartner.com/inclusion.
#DigitalMarketsJob Requisition ID:47809
By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy
For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.