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Customer Engagement Specialist - Chat Team

Austin, Texas
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Job Description:


What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We’re the world’s leading research and advisory company that steers clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you. 

Interested in learning more, view and register for any of our upcoming recruiting events here!

Gartner Digital Markets is a business unit within Gartner. Our mission is to help small businesses make the right technology decisions and find the tools they need to grow, optimize, and become more effective at what they do. The business is comprised of three leading brands—Capterra, Software Advice, and GetApp.  For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming.

Software Advice is growing, we’re looking for energetic, outgoing and optimistic people to join our customer engagement team. In this role you’ll assist software buyers by connecting them with advisors who will consult them on the right tools to help their small businesses grow.

What you’ll do:

  • Engage GDM site traffic via live chat by providing a super helpful buyer experience and connecting as many site visitors to our advisor team as possible. 

  • Field 50-75 chats per day.

  • Follow up with customer off-line forms, buyer email and survey responses.

What you’ll need:

  • Experience with a Live Chat tool is preferred but not required. 

  • Experience working with or for a software company is preferred, but not required. 

  • Customer experience is our top priority and this role plays a big part of ensuring we’re helping all visitors to our brands. 

  • Effective communication skills. You can write quickly while also being professional and infusing your personality into visitor interactions. 

  • Solid multitasking. You can field as many as four simultaneous chats while connecting visitors with the appropriate advisor team. 

  • Team-oriented mindset. We encounter a wide variety of visitors so you’ll need to collaborate with your teammates to problem-solve and come up with solutions quickly. 

  • Thick skin. Be able to manage challenging buyer situations and create an outstanding buyer experience. 

What we offer:

  • A collaborative, positive culture. You’ll work with people who are as enthusiastic, smart and driven as you are. You’ll be managed by the best too.

  • Limitless growth and learning opportunities. We offer the excitement of a fast-paced entrepreneurial workplace and the professional growth opportunities of an established global organization.

  • Outstanding compensation. We offer a competitive salary and generous benefits; including a robust time off allowance and great perks.

#digitalmarkets

Job Requisition ID:47694

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