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Client Success Associate

Austin, Texas
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Job Description:


What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

Gartner Digital Markets is a business unit within Gartner.  Our mission is to help small businesses make the right technology decisions and find the tools they need to grow, optimize, and become more effective at what they do.  The business is comprised of three leading brands—Capterra, Software Advice, and GetApp. For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming. 

Software Advice, a Gartner company, is an innovative demand generation service for the B2B software industry. We’re looking for an all-star customer service professional who will support our Client Success Account Managers and our clients.

What You Will do:

  • Customer support: You’ll resolve incoming support tickets and refund requests each billing cycle while ensuring all client needs are met with both speed and empathy. 

  • Client Success and Sales support. You’re cheerful and enthusiastic being in a support role and contributing to the overall success of all of our teams. 

  • Update client accounts. It’s your job to update and maintain account information and content for our existing clients.

  • Strategic account reporting. You’ll accurately create reports on a daily, monthly and quarterly basis for some of our larger strategic accounts.

  • Build CRM integrations: Create, test, troubleshoot and activate integrations from our internal system to a client’s CRM system using a web-to-lead form and internal interface (Light coding experience is a nice-to-have but not a requirement to fulfill this function - training will be provided).

What You Will Need:

  • Some experience. You’ve been rocking it in a customer service role for at least one year and can be held accountable to do your best each day.

  • Great communication skills. You are comfortable and effective when engaging internally with team mates as well as externally with clients on the phone and via email. 

  • An eagle eye for detail. You’re well-versed in proper grammar and spelling and you strive for accuracy in all you do.

  • A passion for efficiency. You can juggle multiple projects at once and use consistent organizational techniques to ensure not a moment is wasted.

  • A data driven mindset.We’re a numbers driven company, so you’ll need to stay on top of important metrics and data.

  • A company-first mentality. You understand what is good for the company and your team and you always do the right thing - even when no one on your team is watching!

  • A growth mindset. Gartner Digital Markets prizes a Growth Mindset.  You see change as an exciting challenge and an opportunity to grow and learn.  You aren’t afraid to “fail fast” and learn from it and you thrive on feedback and radical candor in order to improve.

Who You Are:

  • An overachiever. You’ll take your career to the next level. We’ll give you the tools and training you’ll need to succeed and continue to grow. 

  • Collaborative worker. You’ll work collaboratively among a team of peers who are just as driven by success as you.    

  • A natural communicator. You’re highly adept at speaking to all personalities, and your verbal and written communication skills are top notch.

  • Looking to grow with Gartner. You’re interested in growing and eventually transitioning to a more in-depth role, such as an Onboarding Specialist, Account Manager, or other related role within the organization.

Who We Are:

  • Action Oriented - Deliver fast, get great results. We embrace the vision, roadmap to success and the action it takes to make it happen. 

  • Intellectually Curious - Seek to learn, love to teach. We’re humble and embrace respectful, radical candor with a mindset of ongoing professional and personal development.

  • Collaborative - One team, shared mission. We welcome feedback and understand the value of working together to accomplish more than what is possible individually.

What We Offer:

  • Limitless growth and learning opportunities.

  • A collaborative and positive culture — Your team will be as smart and driven as you

  • Outstanding compensation — Plus competitive benefits and generous time off

  • A chance to make an impact — Your work will contribute directly to our strategy

#DigitalMarkets

Job Requisition ID:39803

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