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Account Manager

Austin, Texas

Job Description:

What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We’re the world’s leading research and advisory company that steers clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you. 

Interested in learning more, view and register for any of our upcoming recruiting events here!

About Gartner Digital Markets:

Gartner Digital Markets is a business unit within Gartner.  Our mission is to help small businesses make the right technology decisions and find the tools they need to grow, optimize, and become more effective at what they do.  The business is comprised of three leading brands—Capterra, Software Advice, and GetApp.  For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming.

Job Brief:

The Account Manager provides world-class, omni-channel support to our clients (software marketers and business leaders). This role requires a blend of customer relations, sales, and consulting skills. As a member of the Client Success team, you’ll become an expert on our product offerings and gain deep knowledge in SaaS, marketing and technology business. You'll spend your day learning about our clients’ business goals and educating them on best practices to grow their business through their lead generation campaigns.

What You Will Do:

  • Onboard new clients, familiarizing them with our product offerings.

  • Establish and maintain relationships with key accounts via phone and email. 

  • Provide ongoing support and education to clients. 

  • Troubleshoot any client issues and liaise with the product team as needed.

  • Drive cross-sell, upsell and expansion opportunities within your territory.

  • Identify opportunities to improve customer experience.

  • Collaborate with business development and sales teams.

What You Will Need:

Bachelor's degree preferred, but not required.

●  2-4 years of relevant sales or customer support experience 

  • Excellent communication skills, verbal and written.

  • Proficient computer skills required, experience with CRM preferred.

  • Strong interpersonal skills, with the ability to persuade and influence others.

  • Strong organizational and time management skills, with the ability to multitask.

  • Enthusiasm for helping and educating others.

  • Interest in marketing, business, and technology.

  • 0-25% travel annually.

Who We Are:

  • Action-Oriented - Deliver fast, get great results. We embrace the vision, roadmap to success and the action it takes to make it happen. 

  • Intellectually Curious - Seek to learn, love to teach. We’re humble and embrace respectful, radical candor with a mindset of ongoing professional and personal development.

  • Collaborative - One team, shared mission. We welcome feedback and understand the value of working together to accomplish more than what is possible individually.

What We Offer:

●      Limitless growth and learning opportunities.

●      A collaborative and positive culture — Your team will be as smart and driven as you.

●      Outstanding compensation — Plus competitive benefits and generous time off.

●      A chance to make an impact — Your work will contribute directly to our strategy.


Job Requisition ID:47712

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