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Vice President, User Experience

Arlington, Virginia

Job Description:

What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We’re the world’s leading research and advisory company that steers clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you. 

Interested in learning more, view and register for any of our upcoming recruiting events here!

Gartner Digital Markets is a business unit within Gartner.  Our mission is to help small businesses make the right technology decisions and find the tools they need to grow, optimize, and become more effective at what they do.  The business is comprised of three leading brands—Capterra, Software Advice, and GetApp. For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming. 

Watch what it's like to work for GDM!:

Job Brief:

We’re looking for a passionate, humble and strategic leader for the Capterra design organization. Reporting to the GM, and in partnership with agile product and engineering colleagues, you will ensure design is firmly rooted in our business strategy, and that our business strategy reflects design insight. You will be responsible for helping to evolve our business by guiding and developing a talented, driven team of UI and UX designers and proactively optimizing all aspects of the design process.

Strategy & Execution

  • Partner with product leadership to shape and execute product vision.

  • Collaborate closely with product owners to find opportunities for new products and features, and to quickly validate assumptions through user testing and research.

  • Refine and drive design philosophy, principles and guidelines, ensuring they are consistently applied to every product and experience.

  • Establish processes and velocity expectations that allow the design team to do their best work; balancing speed and creativity.

  • Drive the overall quality of design output and its contribution to business objectives.

  • Define and manage strategic initiatives that improve product team efficiency and impact.

  • Manage the delivery of design projects, defining scope, goals, milestones, and deliverables in collaboration with key stakeholders across the business.

  • Facilitate meetings to drive progress against goals and objectives, establish clear next steps and owners, and resolve blocks that impede progress.

  • Proactively assess risk, raise flags, and resolve issues before they become problems.

  • Grow our user research capabilities to ensure that we have the knowledge we need to make informed product decisions.

  • Build design thinking into work across design and product, and represent design and user experience to senior management.

Team Management & Development

  • Motivate and guide the team to create designs that ensure Capterra is at the forefront of UX design/establishing new best practices.

  • Deliver strong project and career management and growth for the team.

  • Model and promote a highly collaborative team culture.


  • 8+ years of digital product visual / experience design, with 3+ of those years in director-level management. A passion for managing and mentoring designers.

  • Deep understanding of user-centered design methods – especially related to digital products – and the ability to work at all levels of the process.

  • Demonstrable UI and visual design skills with a strong portfolio - you must be able to showcase and speak to your portfolio, and how your work qualifies you for this role.

  • Experience developing and evolving design systems.

  • Experience designing mobile-first and for responsive websites.

  • Experience with user research throughout the product lifecycle, incorporating data from multiple sources into decision making.

  • Experience with Figma, Adobe Creative Cloud, HTML and CSS is required.

  • Experience with JavaScript and/or React is a plus.

  • Experience creating data visualizations is a plus.

  • Experience working in an Agile / Scrum development process is a plus.

  • Degree in design related field, or equivalent experience, is required.

Who You Are

  • An empathetic, systems-thinking, self-motivated influencer who delivers results.

  • Driven by curiosity, the need to learn and the ability to continuously develop yourself and others in your chosen craft.

  • You want the freedom to create; to deliver ridiculously helpful experiences for users.

  • You enjoy a good challenge: you are not afraid to make mistakes and quickly learn from them.

  • An excellent communicator with strong presentation skills: you are able to share design direction, vision and rationale with stakeholders and senior management.

  • Organized and expeditious; always deadline aware; you take pride in planning well, and delivering what you promise.



Job Requisition ID:39045

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