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Sr. UX Researcher

Arlington, Virginia

Job Description:

About Gartner Digital Markets: 

Gartner Digital Markets is a business unit within Gartner. Our mission is to help small businesses make the right technology choices and find the tools they need to grow, optimize, and become more effective at what they do. The business is comprised of three top brands—Capterra, Software Advice, and GetApp. For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming. 

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Job Brief: 

We are looking for a UX researcher to help create better, more usable products. This position will work closely with the UX, product, and engineering teams to conduct user research to inform teams on how to improve our products. The ideal candidate loves doing research and is always looking to find better ways of collecting data.

What You Will Do:

  • Work closely with other UX researchers and product designers to conduct user research and usability testing 

  • Create comprehensive research plans and be able to lead user research initiatives 

  • Conduct qualitative and quantitative research, with the ability to mix methods depending on the research initiative 

  • Design surveys and collect and synthesize results from them

  • Synthesize user research to produce easy-to-understand artifacts for non-researchers

  • Understand and be an advocate for user-centered design processes 

  • Analyze and incorporate quantitative data and qualitative insights into design

  • Create presentations and other artifacts for UX, product, engineering, and overall organization to consume

  • Create wireframes, sketches, and other low-fidelity design artifacts

  • Communicate UX research into actionable next steps for larger UX team

What You Will Need

  • 2 + years experience working in user research, digital product design, user experience, information architecture, interaction design, or related fields.

  • Experience conducting usability studies, user interviews, contextual inquiry, and other user research tasks

  • Understanding of accessibility, including 508 and WCAG compliance

  • Bachelor's Degree  required

Who You Are:

  • Action Oriented - Deliver fast, get great results. We embrace the vision, roadmap to success and the action it takes to make it happen
  • Intellectually Curious - Seek to learn, love to teach. We’re humble and embrace respectful, radical candor with a mindset of ongoing professional and personal development
  • Collaborative - One team, shared mission. We welcome feedback and understand the value of working together to accomplish more than what is possible individually



Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 203-964-0096 or by sending an email to

Job Requisition ID:56440

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