What makes Gartner Research & Advisory a GREAT fit for you? When you join the world’s leading Research & Advisory company, you’ll be part of a team that values curiosity, expert insights, bold ideas and intellectual courage, while driving partnerships with global organizations to make the right decisions on their key initiatives. Through constant learning, discovery and collaboration, you’ll not only help clients accomplish their mission-critical priorities, but also grow your career and the scope of your impact across industries. Our culture demands dedication— and rewards it with opportunity. If you’re always looking for what’s next in business and technology, Gartner is looking for you.
About this role
As an advisor, you will bring Gartner's research, best practices, and tools to life across a broad range of world class clients. It's the job of an advisor to increase client engagement and ensure each client is applying Gartner's resources to their work. An advisor will ask insightful questions to diagnose the causes of client challenges and recommend the best course of action. The advisor might also suggest a different approach or talk the client through a best practice from a different industry that could work within their business context.
We are seeking an Advisory Specialist for Gartner's HR practice to help clients implement these services and manage the relationship on an ongoing basis. This individual will be responsible for client acquisition, including introductions to our services, guiding clients through the implementation and launch process, as well as ongoing client management, including results interpretation and action planning and diagnostic maintenance. This individual will be involved in supporting additional activities that include but are not limited to: brand management and competitive analysis, product suite enhancement and development, and contributing to research through sharing voice of the client. The Diagnostics Team manages several services and products which have become integral components of the world’s leading organizations. These diagnostics help organizations improve performance, the employee experience, and decrease costs.
What you’ll do
Product Pipeline Management (Including Acquisition Efforts): Responsible for developing and managing a pipeline of members interested in product implementation: Effectively convey the value proposition of the tools during introductory calls and use consultative skills to work with clients on how best to utilize our tools to support their objectives.
Client Implementation Management: Specialists will support clients throughout the product implementation cycle and will coordinate with internal stakeholders across Gartner to deliver individual organization surveys and results.
Product Development and Strategy: Through pitch, implementation, and results conversations, as well as feedback interviews and other sources, the Specialist will develop a robust sense of customer voice, allowing him or her to assist the product management and development teams in developing and prioritizing an ongoing slate of product enhancements.
Process Development and Improvement: As part of managing individual tools, this individual will continually look for ways to enhance processes and improve the operational efficiency across the acquisition of clients and implementation of the product.
What you’ll need
0-2 years relevant business or customer service experience
Strong written and verbal interaction and presentation skills; ability to engage clients and respond effectively to questions; active listening
Strong organizational skills; ability to work under tight deadlines and produce high quality material
Ability to aggregate and distill large amounts of information
Who you are
Proactive self-starter who can work independently and collaborate productively as part of team
Have strong presentation skills and a high level of executive presence
Able to distill large volumes of data and organize ideas in a logical pattern using clear communication to convey those ideas
Embrace feedback with a mindset of continuous improvement
Have a natural curiosity and interest in learning
Strong project and time management skills
Ability to work both independently as well as part of a team
What we offer
Competitive salary, generous paid time off policy, charity match program, Private Medical and Dental Insurance, Parental Leave, Employee Assistance Program (EAP) Matching 401K and more!
Collaborative, team-oriented culture that embraces diversity
Professional development and unlimited growth opportunities
#earlycareersJob Requisition ID:52562
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