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IT Program Manager, Cloud Center of Excellence - Irving, TX/Stamford, CT

Arlington, Virginia
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Job Description:


What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We’re the world’s leading research and advisory company that steers clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you. 

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IT Program Manager, Cloud Center of Excellence

Gartner is looking for a well-rounded IT Program Manager who can provide program and project leadership supporting Gartner’s Cloud Center of Excellence. The candidate will be responsible for program and project management of key initiatives needed to build, maintain, and support Gartner’s cloud infrastructure including CI/CD tools and pipelines. The candidate will be responsible for Program deliverables, Program schedule/budget, Relationship Management and Vendor Management.The ideal candidate should have experience running projects in an Agile/SCRUM environment, has a working knowledge of cloud concepts and core AWS services, has played a key role in supporting operations and/or infrastructure teams, has worked closely with business partners, and has demonstrable experience managing relationship/expectations of the business and development teams. 

Management Skills:

  • Develop and oversee implementation of Agile/SCRUM methodologies ensuring that accepted methodologies are followed and provide coaching at the team level to maximize its benefits.

  • Able to influence the scope and direction of initiatives across multiple levels of management and organizational boundaries.

  • Strong business acumen and leadership experience - proven track record of acting as a valued IT business partner to senior leadership. 

  • Responsible for running projects using the Agile Scrum methodologies, from small teams to large, with multiple outside dependencies and 3rd party project team members.

  • Ability to influence and manage the expectations of team members, management and external groups. 

  • Responsible for facilitating discussions that lead to the resolution of project issues and development impediments.

  • Responsible for reporting program and project progress to management and executive level stakeholders.

  • Lead activities with support groups outside the project team to ensure successful project results.

  • Evaluate project and program performance periodically with key performance indicators and develop action plans to move KPI’s to desired goals.

Operational Skills:

  • Should be able to balance operational and development needs of Gartner’s Cloud Center of Excellence.

  • Should be able to interact well with both internal associates and external clients in resolving operational issues.

  • Develop processes to manage operational issues in a timely and efficient manner.

  • Identify systemic operational issues and resolve them as well as identifying root causes and process improvements to present similar issues

Qualifications: 

  • 4 year degree (Computer Science, Information Systems or relational functional field) and/or equivalent combination of education or work experience

  • 5 to 8 years of experience working in an Agile Scrum environment

  • Strong experience with the full software development lifecycle and software development methodologies (Agile)

  • Strong experience with Atlassian tools, including JIRA and Confluence

  • Strong experience with and/or knowledge of AWS cloud technologies and continuous Integration practices/tools

  • Excellent organizational and troubleshooting skills with attention to detail

  • Strong knowledge of programming documentation processes/procedures

  • Strong ability to understand client expectations and to resolve issues that may affect delivery

  • Strong interpersonal skills with the ability to work effectively in a matrix’d organization

  • Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products.

Job Requisition ID:52600

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