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Associate Team Client Manager - Financial Services GM

Arlington, Virginia
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Job Description:


What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

The Opportunity:
Gartner is a high-growth company with a virtually limitless market opportunity. We are No. 1 in our market, have the strategic clarity and operational excellence to capitalize on our potential, and possess the resources to make our goals a reality. If you are highly motivated and relish building trust-based, value added relationships with senior executives, Gartner is the place for you.

With countless opportunities to advance, you can expect an exciting and rewarding career. Your role as an Associate Team Client Manager (Senior Retention Account Manager) will help senior executives and their teams tackle their toughest challenges. Work with incredibly talented people and industry leaders in a collaborative, team-oriented culture that is stimulating, challenging and rewarding.

Key Responsibilities:

  • Partner with the senior team members to identify the clients key initiatives, providing solutions to ensure our C-level client base and their teams receive value against the services they have purchased
  • Partner with our Research Inquiry Team on all research requests and inquiries from assigned clients
  • Interpret and deliver customized research
  • Support on-boarding of new clients and renewal of existing clients
  • Deliver on-site member support at annual Symposium events and other Gartner events
  • Participate with senior team members in client value planning and quarterly review calls. Also, participate in client analyst inquiry calls when necessary
  • Maintain quarterly interaction with clients, ensuring continual alignment of Gartner services
  • Ensure client satisfaction, retention, operational efficiency and quality

Experience:

  • 3+ years of business experience Bachelor s degree or equivalent experience
  • IT industry experience preferred, with a client focus
  • Highly collaborative, strong interpersonal, listening and relationship building skills
  • Strong organization, planning and time management skills
  • Proven client relationship management skills at a senior level
  • Ability to problem solve and bring timely resolution to issues
  • Knowledge, understanding and keen interest in technology

Job Requisition ID:38982

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